Return & Refund Policy

Overview

At FlyRabbit AI, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations or work as intended. This Return & Refund Policy outlines the conditions under which we offer refunds for our digital products and AI agent licenses.

Since we sell digital products and licenses rather than physical goods, our return policy differs from traditional retail policies. Please read this policy carefully before making a purchase.

Refund Eligibility

Exceptions to the Refund Policy

The following situations are not eligible for refunds:

• Change of mind: Simply changing your mind about a purchase is not grounds for a refund.
• Incompatibility issues: If the product requirements were clearly stated in the product description and your system doesn't meet those requirements.
• Misuse: Damage caused by improper use, modification, or integration contrary to our guidelines.
• Subscription renewals: Automatic subscription renewals after the first 30 days (you can cancel future renewals at any time).
• Special promotions: Products marked as "non-refundable" or purchased during special promotions that explicitly exclude refunds.
• Enterprise licenses: Custom enterprise licenses with negotiated terms may have different refund policies as specified in the contract.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Submit a refund request through our Contact Form or email us at support@flyrabbit.space.
2. Provide Information: Include your order number, the email address used for purchase, and a detailed explanation of why you're requesting a refund.
3. Verification: Our support team will review your request and may ask for additional information or evidence of the issues you're experiencing.
4. Decision: We'll process your request and notify you of our decision within 5 business days.

Refund Processing

If your refund request is approved:

• Refunds will be processed using the original payment method when possible.
• The refund amount will be the purchase price of the product, excluding any transaction fees that may have been charged by payment processors.
• Refunds typically appear in your account within 5-10 business days, depending on your payment provider.
• Upon refund, your license will be deactivated and you will no longer have access to the AI agent.

License Revocation

When a refund is issued, the associated license key will be revoked, and you must discontinue use of the AI agent. Continued use of a refunded product constitutes a violation of our Terms of Service and may result in legal action.

Subscription Cancellations

For subscription-based products:

• You can cancel your subscription at any time through your account dashboard.
• Cancellation will stop future billing cycles, but you will retain access until the end of your current billing period.
• We do not provide partial refunds for unused portions of a subscription period.
• The first 30 days of a new subscription are covered by our money-back guarantee, subject to the same conditions as other products.

Updates to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our services following any changes indicates your acceptance of the new terms.